MPRC Team Member Spotlight:
Laura Suttles- Inside Sales/Customer Service- Master Packing & Rubber Company (MPRC)
Chances are, if you have called Master Packing & Rubber Company, you have most certainly talked to Laura. She’s the pleasant and cheery voice that answers the phone, ensuring your order is heading your way. Many of us call her “Lovely Laura” because she is just that! Laura’s dedication and commitment to customer service are unmatched. Here’s a fun fact: Laura began working at MPRC in 2015. Her first day was on her Birthday! How’s that for a commitment?
Laura is not only the voice you speak to regularly- she is the definition of customer care. From order entry to order processing, shipping status- and all stops in between, Laura keeps things moving and happening, ensuring the team at MPRC is getting your items out the door as quickly as possible. She’s not afraid to walk out into production and say, “This one has GOT to go out right away….TODAY!” and she does it quite often because she understands that serving the needs of our customers is a top priority.
MPRC is incredibly blessed to have Laura on our team, and we know our customers truly enjoy working with her and speaking to her regularly. We have received many emails and comments from customers in the field who have nothing but rave reviews for Laura. Several of our customers have also had the pleasure of meeting Laura at various trade shows such as RSI and the International Workboat Show and stated just how much they appreciate working with her and the level of service she provides.
If you want to get to the “next level” of customer care, find yourself a gem like Laura- but be warned, this gem is NOT for sale!